How to make a return:

If you wish to return or exchange an item, please send an email to contact@feelingfriday.no Remember to include the order number for the purchase you wish to return, so we can process your request quickly and efficiently.

Once you’ve initiated a return, you must place a new order within 24 hours to qualify for a free exchange. Please provide your name, order number, and details of the item you wish to return. We will send you a return label and further instructions via email as soon as possible.

You have a 14-day return policy when shopping in our online store, starting from the date you receive your order (in accordance with the Norwegian Right of Withdrawal Act, § 21). To complete a return, contact our customer service by email, and we will provide you with a return label. A return fee of NOK 99 will be deducted for returned orders.*

The products must be returned in their original condition and within 14 days. If you deliver the return late, it will not be approved and returned to you. Be sure to return on time. Note that you need a printer to make a return and it is your responsibility to return the package with the correct return label we have sent you. If you send a return with the wrong return label, we are not responsible for this and we are unfortunately not able to make any exceptions if you have used a wrong return label.

Who is responsible for the return shipment?

Feeling Friday does not cover return shipping costs. This decision is rooted in our commitment to the environment, as we aim to minimize the number of shipments and reduce unnecessary packaging waste.

Refund fees

Norway: 99 NOK* 

Rest of Europe: 150-250 NOK / 29-37 USD* / 27-35 EUR*

Rest of the world: 300-400 NOK / 29-37 USD* / 27-35 EUR*

*For returns of more than 3 items from your order, a fee of 10 NOK per item will apply.

If you are located in Norway, we offer one (1) free exchange per order. For any additional exchanges, shipping costs will not be covered. To initiate an exchange, follow the same process as for a return. Once the return is initiated, you must place a new order within 24 hours to qualify for the free exchange. Please note that we currently do not offer international exchanges—you will need to place a new order for the desired items.

Refund:

We do not refund any additional shipping costs incurred at the time of purchase. Refunds will be processed using the same payment method as the original transaction. To qualify for a refund, the order must be returned in its original condition, meeting the following criteria:

All tags must remain attached.

The garment must be free from marks (e.g., self-tan stains, makeup stains, etc.).

The item must not have any odors.

The garment must not have been worn or washed.

Products must be returned in their original packaging, including product bags, as these are necessary for processing the return. Returns missing these product bags will not be accepted. For international orders not meeting our return criteria’s, you will get an extra return fee. Returns may also be rejected if the item is improperly packed, such as crumpled into a ball or tied up to make it as small as possible.

Once we have received your return, you will be notified via email regarding whether it has been approved or not. Please note that it may take up to 10 business days for the refund to be processed and reflected in your bank account.