FAQ
PRODUCT
If your size is out of stock, you can click the "Remind Me" button below the product to receive an email notification once it is restocked.
We may repeat styles that are in exceptionally high demand, however only ever in a limited quantity to maintain exclusivity and to minimise our impact on the environment. We recommend ordering your desired outfit right away to avoid missing out.
You can subscribe to be notified of a size restock on a sold out product and you will receive an email immediately if your size becomes available.
Please note we do not restock sale items however may receive a size back via customer return, which will then be made available online so we recommend subscribing to be notified.
We are an online-based fashion brand, with no physical store, and we sell our clothes exclusively through our website.
On every product page, you will find a "Garment Care" tab providing detailed instructions on how to properly maintain your specific item. You will also find information on the wash label inside the garment.
ORDERS
- One (1) free size exchange per order for customers in Norway
- Exchanges are only available for size changes
- Register your exchange through our return portal
- Exchanges are processed once the return has arrived and been approved
- Exchange processing/shipping may take a few days
Need it faster?
If you are in a hurry, we recommend placing a new order instead of registering an exchange.
If you keep the new order, simply email us after receiving it and we will remove the return fee from your original return once the return has been processed at our warehouse.
You will receive an order confirmation by email within 24 hours. If you don't see it, please check your spam or other special offer folders, as some email providers (including Gmail) may filter newsletters into these folders.
If you were logged into your account when placing the order, you can always view your orders by visiting "My Account."
If you have not received your order confirmation within this time frame, feel free to contact us for assistance.
To enter a discount, copy and paste the code into ‘COUPON/VOUCHER CODE’ box during checkout and hit 'APPLY'.
Provided that your order complies with the terms of the offer, the discount will then be taken off your order total. The conditions of the code will show once the code has been applied.
Unfortunately we cannot enter a discount code manually after an order has been placed.
We also are unable to refund you the difference as no changes can be made to an order once it's been processed.
Please ensure you apply your discount code correctly at checkout to avoid disappointment.
If the offer isn't a flash sale, we suggest saving the discount code for your next order!
Unfortunately, we are unable to change or cancel an order once it has been placed.
Normally, we are unable to make any changes to your order once it has been placed.
Our dedicated warehouse team go above and beyond to ensure your package is dispatched as quickly as possible, often meaning that your order is picked and packed moments after it comes through.
Please ensure you double check you order details and are completely satisfied with your purchase before you submit it.
- A pre-order allows customers to place an order for an in-demand style before it is available for delivery. This means that the item has not yet arrived in our warehouse. It is the customers responsibility to read and understand these terms and conditions of the pre-order process.
- When you pre-order an item from Feeling Friday it is reserved exclusively for you. Your card is charged when the order is placed so your garment can be dispatched once available.
- We do our best to specify on the product page when a pre-order item will be shipped out, but these dates are an estimation and the garment can sometimes become available before or after the advised date. If you have additional garments included in the order with your pre-order item, your full order will be sent after the arrival date of your pre-ordered item.
- Full payment is required to secure your pre-order and once your order is placed, it cannot be cancelled or modified.
- Please ensure you have carefully considered your order and are fully aware of the expected delivery date prior to ordering to avoid disappointment.
- Our regular return policy applies for styles purchased on pre-order.
SHIPPING
Once your order has been dispatched from our warehouse, you will receive a shipping confirmation with all relevant shipping details. Please note that it may take 24-48 hours for the tracking information to be updated after your parcel has been shipped.
- All international orders are shipped with UPS
- Taxes & duties are paid at checkout where applicable
- Delivery usually takes 1-6 business days
- We currently only ship within Europe / the EU
- We do not ship to the USA, Asia, the UK, the Middle East, or other regions outside Europe
- Delivery times are estimates only and delays may occur due to circumstances outside our control
Once your order has been dispatched, you will receive a confirmation email containing a link that you can use to track the progress of your delivery. Please note that once a package leaves our warehouse, it is in the hands of the third party courier and it is therefore best to direct any enquiry regarding delays or missing packages directly to the courier. We are limited to what the online tracking information provides us and cannot provide you as much information as the courier would be able to directly.
We process and ship most orders within 24-48 hours on business days.
Norway
- PostNord “Pakke i postkassen” - 2–6 business days
- PostNord “Pakke til hentested” - 2–4 business days
- PostNord “Pakkeautomat” - 2–4 business days
- HeltHjem “Pakke til hentested” - 2–4 business days
- Instabox Locker - 1–5 business days
- PorterBuddy Express - 1-2 business days*
*Delivery times apply to most major and central cities in Norway. Deliveries to locations north of Trondheim and smaller/non-central areas may require additional transit time.
International
- UPS - 2–5 business days
Please note that delays may occur during peak seasons and promotional campaigns.
Porterbuddy Express
- Porterbuddy orders must be placed before 11:00 CET on business days
- Orders placed after cut-off, weekends, or holidays are processed the next business day
- Delivery times are estimated from dispatch date
Orders within Norway do not have any customs fees.
For international orders Duties and taxes are included at checkout (DDP), and Feeling Friday handles these charges on your behalf. No additional customs fees will be charged upon delivery. Please note that duties and taxes are non-refundable in the event of a return.
If a shipment is refused, the customer is responsible for the initial shipping costs, any incurred import fees, and return shipping. In certain cases, refused packages may be considered abandoned by the shipping carrier and disposed of, in which case the order will not be eligible for a refund.
No, we do not offer refunds for shipping costs. The shipping fee charged at checkout includes the cost of shipping and handling by the transportation company. Therefore, these costs cannot be refunded.
RETURNS
Returns must be registered and shipped within 14 days of receiving your order.
To be eligible for a refund:
- Items must be unworn, unwashed, and in original condition
- All tags must be attached
- No stains, makeup, fake tan, deodorant marks, perfume, odors, or damage
- Items must be returned in the original product bag
- The item must be placed in the correct product bag
Please return your order in the original shipping bag if possible. If not, we kindly ask that you use minimal packaging and avoid unnecessarily large boxes to help reduce environmental impact
Important
- The clear product bag is considered part of the item
- Returns without the original clear product bag will not be approved
- All items must be returned in resellable condition
Rejected returns
Non-approved or late returns will be sent back to you.
A 99 NOK fee applies for return shipping of rejected returns.
Customer responsibility
Customers are responsible for:
- Using the correct return label
- Properly packaging the return
- Covering/removing the original shipping label
- Keeping proof of return shipment
Returns sent with the wrong label/address are the customer’s responsibility.
es, of course - we understand that you may need to try on your items to check the fit and style.
However, if you are considering returning your item, we kindly ask that you take care when trying it on. Please do not try on the garment while wearing perfume, body lotion, or freshly applied deodorant, and ensure that makeup does not transfer onto the item when putting it on or taking it off.
To be eligible for return, items must be returned in original condition and must be completely free from marks, stains, odors, perfume scent, or signs of wear.
Items that do not meet these requirements will not be approved for return.
1) Head to our Returns Portal online.
2) Enter your order number and email.
3) Choose what you’d like to return or exchange.
4) Pick a shipping method and get your QR code.
5) Drop your parcel off at your chosen location.
We do not cover return shipping costs as part of our effort to reduce unnecessary shipments and minimize environmental impact.
- 99 NOK return fee for Norwegian returns
- 30 EUR return fee for international returns
- 300 NOK / 50 EUR return fee for larger returns (3 or more items)
- Original shipping fees, taxes, and duties are non-refundable
- Return shipping costs are deducted from your refund
We take pride in carefully packing each and every order, ensuring items are delivered to you in perfect condition. If you believe you have recieved a faulty full price or sale item, please contact us by email at contact@feelingfriday.no with your order number.
Refunds are processed back to your original payment method.
Please allow up to 14 working days for your return to be processed and refunded once the package has arrived at our warehouse.
After the refund has been issued, it may take an additional 7–10 working days for the amount to appear in your bank account depending on your payment provider.
Please note:
- You will automatically receive an email once your return has been processed and the refund has been issued
- If your return tracking shows that the package arrived at our warehouse only a few days ago, we kindly ask for your patience while the return is being processed
- If it has been more than 20 days since your return was delivered to our warehouse, please contact us
If you do not collect your parcel, regardless of whether it is delivered to a parcel locker, pickup point, post office, or similar location, it will be returned to us as unclaimed.
As unclaimed parcels are very costly for us to handle, a fee of 300 NOK (Norway) or 50 EUR (international orders) will be deducted from your refund.
Please note:
- Original shipping fees are non-refundable for unclaimed parcels.
- Unclaimed parcels are not treated as standard returns.
- Orders returned as unclaimed are not eligible for free exchanges.
We strongly recommend collecting your parcel within the carrier's pickup deadline to avoid these charges.
We want to inform you that we are not responsible for any items that are returned to us by mistake. If an item is mistakenly sent to our return warehouse, you may contact us to request it back. In such cases, you must provide a prepaid shipping label, and a handling fee of 300 NOK will apply.
Please note that we cannot store unidentified items indefinitely.
CONTACT
For assistance, please reach out to us via email at contact@feelingfriday.no or through our contact form. Our friendly customer service team is happy to help during business hours, Monday to Friday, 09:00–16:30 (CET).