• Unfortunately we are unable to cancel or make any changes to your order once it has been placed.
• Our dedicated warehouse team go above and beyond to ensure your package is dispatched as quickly as possible, often meaning that your order is picked and packed moments after it comes through.
• Please ensure you double check you order details and are completely satisfied with your purchase before you submit it.

• Unfortunately we cannot enter a discount code manually after an order has been placed.
• We also are unable to refund you the difference as no changes can be made to an order once it's been processed.
• Please ensure you apply your discount code correctly at checkout to avoid disappointment.
• If the offer isn't a flash sale, we suggest saving the discount code for your next order!

We take pride in carefully packing each and every order, ensuring items are delivered to you in perfect condition. If you believe you have recieved a faulty full price or sale item, please contact us by email at contact@feelingfriday.no with your order number.

Shipping rates can vary depending on your region and are calculated at checkout.

We process and ship most orders within 24-48 hours on business days.

Norway

• Posten “Pakke i postkassen” - 2–6 business days
• Posten “Pakkeboks - 2–4 business days
• PostNord “Pakke til hentested” - 2–4 business days
• HeltHjem “Pakke til hentested” - 2–4 business days
• Instabox Locker - 1–5 business days
• PorterBuddy Express - 1-2 business days*

*Delivery times apply to most major and central cities in Norway. Deliveries to locations north of Trondheim and smaller/non-central areas may require additional transit time.

International

• UPS - 2–5 business days
• DHL - 1-5 business days

Please note that delays may occur during peak seasons and promotional campaigns.

Porterbuddy Express

• Porterbuddy orders must be placed before 11:00 CET on business days
  
• Orders placed after cut-off, weekends, or holidays are processed the next business day
  
• Delivery times are estimated from dispatch date

• Yes, we ship within the EU.
• We use UPS & DHL Express internationally.
• We offer same day dispatch* on all orders placed before 2pm CET Monday-Friday.
• Our head office and despatch facility is based in Oslo, Norway.
• We offer same-day delivery within Oslo central area*.

• Orders within Norway do not have any customs fees. 
• For international orders Duties and taxes are included at checkout (DDP), and Feeling Friday handles these charges on your behalf. No additional customs fees will be charged upon delivery. Please note that duties and taxes are non-refundable in the event of a return.
• If a shipment is refused, the customer is responsible for the initial shipping costs, any incurred import fees, and return shipping. In certain cases, refused packages may be considered abandoned by the shipping carrier and disposed of, in which case the order will not be eligible for a refund.

• One (1) free size exchange per order for customers in Norway
  
• Exchanges are only available for size changes
  
• Register your exchange through our return portal
  
• Exchanges are processed once the return has arrived and been approved
  
• Exchange processing/shipping may take a few days

Need it faster?

If you are in a hurry, we recommend placing a new order instead of registering an exchange.

If you keep the new order, simply email us after receiving it and we will remove the return fee from your original return once the return has been processed at our warehouse.

Returns must be registered and shipped within 14 days of receiving your order.

To be eligible for a refund:

• Items must be unworn, unwashed, and in original condition
  
• All tags must be attached
  
• No stains, makeup, fake tan, deodorant marks, perfume, odors, or damage
  
• Items must be returned in the original product bag
  
• The item must be placed in the correct product bag

Please return your order in the original shipping bag if possible. If not, we kindly ask that you use minimal packaging and avoid unnecessarily large boxes to help reduce environmental impact

Important

• The clear product bag is considered part of the item
  
• Returns without the original clear product bag will not be approved
  
• All items must be returned in resellable condition
  

Rejected returns

Non-approved or late returns will be sent back to you.

A 99 NOK fee applies for return shipping of rejected returns.

Customer responsibility

Customers are responsible for:

• Using the correct return label
  
• Properly packaging the return
  
• Covering/removing the original shipping label
  
• Keeping proof of return shipment
  

Returns sent with the wrong label/address are the customer’s responsibility.

1) Head to our  Returns Portal online.

2) Enter your order number and email.

3) Choose what you’d like to return or exchange.

4) Pick a shipping method and get your QR code.

5) Drop your parcel off at your chosen location.

Yes, of course - we understand that you may need to try on your items to check the fit and style.

However, if you are considering returning your item, we kindly ask that you take care when trying it on. Please do not try on the garment while wearing perfume, body lotion, or freshly applied deodorant, and ensure that makeup does not transfer onto the item when putting it on or taking it off.

To be eligible for return, items must be returned in original condition and must be completely free from marks, stains, odors, perfume scent, or signs of wear.

Items that do not meet these requirements will not be approved for return.

We do not cover return shipping costs as part of our effort to reduce unnecessary shipments and minimize environmental impact.

• 99 NOK return fee for Norwegian returns
• 30 EUR return fee for international returns
• 300 NOK / 50 EUR return fee for larger returns (3 or more items)
• Original shipping fees, taxes, and duties are non-refundable
• Return shipping costs are deducted from your refund

If you do not collect your parcel, regardless of whether it is delivered to a parcel locker, pickup point, post office, or similar location, it will be returned to us as unclaimed.

This policy also applies to replacement parcels sent following an approved claim (complaint).

As unclaimed parcels are very costly for us to handle, a fee of 300 NOK(Norway) or 50 EUR (international orders) will be deducted from your refund.

Please note:

• Original shipping fees are non-refundable for unclaimed parcels.
• Unclaimed parcels are not treated as standard returns.
• Orders returned as unclaimed are not eligible for free exchanges.

We strongly recommend collecting your parcel within the carrier's pickup deadline to avoid these charges.

We want to inform you that we are not responsible for any items that are returned to us by mistake. If an item is mistakenly sent to our return warehouse, you may contact us to request it back. In such cases, you must provide a prepaid shipping label, and a handling fee of 300 NOK will apply.

Please note that we cannot store unidentified items indefinitely.

Refunds are processed back to your original payment method.

Please allow up to 14 working days for your return to be processed and refunded once the package has arrived at our warehouse.

After the refund has been issued, it may take an additional 7–10 working days for the amount to appear in your bank account depending on your payment provider.

Please note:

• You will automatically receive an email once your return has been processed and the refund has been issued
• If your return tracking shows that the package arrived at our warehouse only a few days ago, we kindly ask for your patience while the return is being processed
• If it has been more than 20 days since your return was delivered to our warehouse, please contact us

No, we do not offer refunds for shipping costs. The shipping fee charged at checkout includes the cost of shipping and handling by the transportation company. Therefore, these costs cannot be refunded.

No, duties and taxes are non-refundable. These charges are collected to cover import duties, VAT, and other applicable taxes required by the destination country. Once the order has been imported and these charges have been paid to the relevant customs and tax authorities, they cannot be refunded by us if the order is returned.