FAQ
PRODUCT
If your size is out of stock, you can click the "Remind Me" button below the product to receive an email notification once it is restocked.
We may repeat styles that are in exceptionally high demand, however only ever in a limited quantity to maintain exclusivity and to minimise our impact on the environment. We recommend ordering your desired outfit right away to avoid missing out.
You can subscribe to be notified of a size restock on a sold out product and you will receive an email immediately if your size becomes available.
Please note we do not restock sale items however may receive a size back via customer return, which will then be made available online so we recommend subscribing to be notified.
We are an online-based fashion brand, with no physical store, and we sell our clothes exclusively through our website.
On every product page, you will find a "Garment Care" tab providing detailed instructions on how to properly maintain your specific item. You will also find information on the wash label inside the garment.
ORDERS
*If you are based in Norway we offer one (1) free exchange per order. If you wish to make a second exchange, we will not cover the shipping costs. Follow the same process as if you would initiate a return. After initiating a return place a new order within 24 hours for a free exchange. We cannot do international exchanges at this time – you would need to place a new order with the items you want.
You will receive an order confirmation by email within 24 hours. If you don't see it, please check your spam or other special offer folders, as some email providers (including Gmail) may filter newsletters into these folders.
If you were logged into your account when placing the order, you can always view your orders by visiting "My Account."
If you have not received your order confirmation within this time frame, feel free to contact us for assistance.
To enter a discount, copy and paste the code into ‘COUPON/VOUCHER CODE’ box during checkout and hit 'APPLY'.
Provided that your order complies with the terms of the offer, the discount will then be taken off your order total. The conditions of the code will show once the code has been applied.
Unfortunately we cannot enter a discount code manually after an order has been placed.
We also are unable to refund you the difference as no changes can be made to an order once it's been processed.
Please ensure you apply your discount code correctly at checkout to avoid disappointment.
If the offer isn't a flash sale, we suggest saving the discount code for your next order!
Normally, we are unable to change or cancel an order once it has been placed. However, if you contact us immediately, we may be able to accommodate your request. If cancellation is possible, a cancellation fee of 79 NOK will apply.
Normally, we are unable to make any changes to your order once it has been placed.
Our dedicated warehouse team go above and beyond to ensure your package is dispatched as quickly as possible, often meaning that your order is picked and packed moments after it comes through.
Please ensure you double check you order details and are completely satisfied with your purchase before you submit it.
- A pre-order allows customers to place an order for an in-demand style before it is available for delivery.
- Generally we offer pre-order on extremely popular styles that have sold out and are coming back in stock soon. You will be notified of the expected delivery date when you click the size you wish to order.
- Full payment is required to secure your pre-order and once your order is placed, it cannot be cancelled or modified.
- Please ensure you have carefully considered your order and are fully aware of the expected delivery date prior to ordering to avoid disappointment.
- Our regular return policy applies for styles purchased on pre-order.
SHIPPING
Once your order has been dispatched from our warehouse, you will receive a shipping confirmation with all relevant shipping details. Please note that it may take 24-48 hours for the tracking information to be updated after your parcel has been shipped.
- Yes, we ship WORLDWIDE.
- We use DHL Express internationally.
- Our head office and despatch facility is based in Oslo, Norway.
Once your order has been dispatched, you will receive a confirmation email containing a link that you can use to track the progress of your delivery. Please note that once a package leaves our warehouse, it is in the hands of the third party courier and it is therefore best to direct any enquiry regarding delays or missing packages directly to the courier. We are limited to what the online tracking information provides us and cannot provide you as much information as the courier would be able to directly.
Delivery typically takes 1-3 business days. However, during peak seasons or in certain cases, it may take a few additional days.
Once your package has been shipped, you will receive tracking details from the shipping company. Please note that it may take some time for the tracking information to be updated.
There are no customs fees for orders to Norway.
For orders outside of Norway:
Unfortunately, duties and taxes are not included in our prices for any other countries than Norway. Please consider the potential import taxes applicable in your country, as these will be payable by you to DHL directly during the delivery process.
This means that we are not responsible for duties and fees that may apply in your country.
Taxes and duties are non-refundable in the event of a return.
When a shipment from Feeling Friday is refused, you will be responsible for the initial shipping costs, any incurred import fees, and the return shipping expenses. Please note that in certain instances, the shipping carrier might deem the package as abandoned, leading to it being disposed of. Consequently, such orders won’t be eligible for a refund.
No, we do not offer refunds for shipping costs. The shipping fee charged at checkout includes the cost of shipping and handling by the transportation company. Therefore, these costs cannot be refunded.
RETURNS
You have 14 calendar days from the day you received your package to decide whether to keep the products. The items must be returned in their original condition within this period. If the return is late, it will not be accepted and will be sent back to you. Please ensure you return the items on time.
Return Fees
We charge a return fee that will be deducted from your refund.
- Norway: 99 NOK*
- Rest of Europe: 300-400 NOK / 29-37 USD* / 27-35 EUR*
- Rest of the World: 300-400 NOK / 29-37 USD* / 27-35 EUR*
*Currency exchange rates may vary.
*If you return more than three items from your order, a fee of 10 NOK will be charged per additional item.
If you would like to initiate a return or exchange, please email contact@feelingfriday.no with your order number. After requesting a return, you must place a new order within 24 hours for a free exchange.*
Be sure to include your name, the items to be returned, and your order number. We will respond as soon as possible with a return label and further instructions.
- All return shipping costs comes at the customers expense, unless the item is deemed faulty by our returns team.
We take pride in carefully packing each and every order, ensuring items are delivered to you in perfect condition. If you believe you have recieved a faulty full price or sale item, please contact us by email at contact@feelingfriday.no with your order number.
The processing and refunding of your order may take up to 15 days from the date of receiving your return package at our warehouse. You will receive an email confirming the completion of your refund.
If more than 15 days have passed since you dispatched your return and you have not received your refund, kindly reach out to our customer service team for assistance.
The free exchange only applies if you keep the exchanged item. If you choose to return both your original order and the exchange, the return fee of 99 NOK will apply on both orders, and the original shipping cost is non-refundable.
We want to inform you that we are not responsible for any items that are returned to us by mistake. If an item is mistakenly sent to our return warehouse, you may contact us to request it back. In such cases, you must provide a prepaid shipping label, and a handling fee of 300 NOK will apply.
Please note that we cannot store unidentified items indefinitely. If the item is not claimed within 30 days, it will be discarded.
CONTACT
For assistance, please reach out to us via email at contact@feelingfriday.no or through our contact form. Our friendly customer service team is happy to help during business hours, Monday to Friday, 09:00–16:30 (CET).