Shipping costs Norway

• Free shipping when you shop for 1199 NOK or more in Norway.
• Pakke i postkassen (Posten) 29 NOK
• Pakke til hentested (Posten ) 120 NOK

Shipping costs internationally

• Estimated at checkout

• All international orders and shipments placed with us online will be processed and shipped via DHL. Delivery takes 1-5 business days depending on delivery destination. All international orders are shipped with DHL.

Delivery time

We handle shipments usually between 1-4 business days. Delivery time is usually 1-3 business days.

Please note that shipments may be delayed, which is not our responsibility. In high seasons there may be delays, we apologize for this.

How to make a return:

• If you would like to make a return or exchange, please email [email protected]. After initiating a return you must place a new order within 24 hours for a free exchange.
• Make sure to include your name, items to be returned and order number. We will get back to you as soon as possible with a return label and further instructions.

You have 14 calendar days to decide whether you want to keep your products, counted from the day you received your package. The products must be returned in their original condition and within 14 days. If you deliver the return late, it will not be approved and returned to you. Be sure to return on time. Note that you need a printer to make a return and it is your responsibility to return the package with the correct return label we have sent you. If you send a return with the wrong return label, we are not responsible for this and we are unfortunately not able to make any exceptions if you have used a wrong return label.

Who is responsible for the return shipment?

Feeling Friday does not cover return costs. This is a decision we have made about the environment; we want to minimize the number of packages in a shipment, as well as reduce the unnecessary use of packaging.

Refund fees

Norway: 99 NOK 

Rest of Europe: 300-400 NOK / 29-37 USD* / 27-35 EUR*
Rest of the world: 300-400 NOK / 29-37 USD* / 27-35 EUR*

If you return more than 3 items from your order, we charge 10 NOK per item.

*If you are based in Norway we offer one (1) free exchange per order. If you wish to make a second exchange, we will not cover the shipping costs. Follow the same process as if you would initiate a return. After initiating a return you must place a new order within 24 hours for a free exchange. We cannot do international exchanges at this time – you would need to place a new order with the items you want.

Refund:

We do not offer refunds for any extra shipping costs paid during purchase. The refund is made in the same way as the payment method used at the time of purchase. The order must be returned in its original condition for a refund and an approved return. That is to say:

• All tags are still attached
  No marks (no self-tan stains, make-up stains, etc.)
  No smell on the garment
  Not been used or washed

When we have received the return, you will receive an email about whether the return has been approved/not approved. It can take up to 10 business days before the money is back in your bank account. 

Cancellation fee

An order can be canceled as long as the products have not been packed/sent. Contact our customer service if you want to cancel your order. Note, we take a cancellation fee of 79 NOK.

Damage to the item:

If you receive a damaged item, you must notify us within 24 hours of receiving the item. For example if you receive an item with a stain, loose threads etc. We will then be happy to send you a new item if you should have received a manufacturing fault. Feeling Friday does not accept returns on goods that are damaged by general wear and tear. We reserve the right to determine whether or not there is a genuine fault with the clothing. If an item is deemed to have manufacturer damage/fault, you will incur no additional costs and will be offered a replacement item or refund/gift card. If you do not inform us on time, we will not replace or refund you for the item.

In the event that you receive an incorrect item, we guarantee a refund or the prompt dispatch of the correct item by our team. This also has to be notified within 24 hours of receiving the item. To facilitate the return process, kindly send back the incorrect item within a 14-day period. We will provide you with a return label, which requires a printer for your convenience. Failure to return the incorrect item within the specified 14-day timeframe will result in a full charge for the item. Your cooperation in this matter is appreciated. If you do not inform us on time, we will not replace or refund you for the item.

If you do not receive your package after it says it is delivered, you must notify us within 24 hours.

Incorrect shipping address in Norway:

We are not responsible for shipping costs if you put the wrong shipping address when you place your order, do not have your name on your mailbox, or are not registered on your address, or reported a change of address to Posten. If we get returns for any of these reasons, you will be charged a fee of NOK 49 in Norway. It is not possible to order with Posten shipping from outside of Norway. If you order from outside of Norway with this shipping, we will charge you a fee of NOK 49 in cancellation fees. 

Unclaimed packages in Norway:

If a package is not picked up at the post office or the delivery location, we reserve the right to debit the costs this entails. If you do not pick up your package at the post office and the order is returned to us, you will be charged a fee of NOK 250.

All attempts at fraud will be tracked and reported to the police. If your package has not arrived, but it says delivered on tracking, please contact us within 24 hours. 

Stock availability:

Feeling Friday does its best to ensure that stock levels are accurate at the time of purchase. However, if the item(s) you ordered are not available, you will be issued a gift card or refund for the out-of-stock item.

For other questions, feel free to send us an email to [email protected]